It looks like my EV charging connector is having trouble disconnecting from the car.

[SeEd_2005]

I'm having some trouble with my EV charging connector. It's stuck to my car and won't let go. I plugged it in as usual and saw the goal posts, but now I can't remove the connector from the car.

I've tried a few things, including turning off the power to the charger and unplugging the negative side of the 12v battery, but nothing seems to work. I also tried unlocking the car, but that didn't work.

The charger I'm using is a Mustart model, with no options or settings to change.

Has anyone encountered this problem before, or do you have any suggestions for what else I could try? Thank you for your help!

 

[LucyM]

I'm having some trouble with my EV charging connector. It's stuck to my car and won't let go. I plugged it in as usual and saw the goal posts, but now I can't remove the connector from the car.

I've tried a few things, including turning off the power to the charger and unplugging the negative side of the 12v battery, but nothing seems to work. I also tried unlocking the car, but that didn't work.

The charger I'm using is a Mustart model, with no options or settings to change.

Has anyone encountered this problem before, or do you have any suggestions for what else I could try? Thank you for your help!

Hey so I have not experienced this, but I think I can help. I feel the the problem might just be with the plug itself, since the release mechanism is probably electrically controlled. It’s also possible the car had a little glitch, which happens pretty often and can mess things up, rebooting the car's electronics by leaving the car off for 10-15 minutes and then trying again can help reset things.

To protect the onboard charger, try not to power up the EVSE while it’s plugged into the car. I hope this helps. If none of these work, reaching out to the manufacturer for guidance might be the next best move, especially if it’s a hardware issue. Let us know how it goes!

 

[BluDragon]

I had a similar run-in with a Mustart charger, and let me tell you - it was a mess! I ended up taking the whole thing apart. Just had to unscrew the pin under the button to mess with the connector, and with a little drilling and some screwdriver action, it finally let go. But honestly? I tossed it aside and never looked back. Seriously, save yourself the trouble and avoid this charger! No way it’s worth it!

 

[SeEd_2005]

Hey so I have not experienced this, but I think I can help. I feel the the problem might just be with the plug itself, since the release mechanism is probably electrically controlled. It’s also possible the car had a little glitch, which happens pretty often and can mess things up, rebooting the car's electronics by leaving the car off for 10-15 minutes and then trying again can help reset things.

To protect the onboard charger, try not to power up the EVSE while it’s plugged into the car. I hope this helps. If none of these work, reaching out to the manufacturer for guidance might be the next best move, especially if it’s a hardware issue. Let us know how it goes!

Thanks ! I was wondering if it might be a glitch with the car’s electronics too, especially since the release mechanism seems to be acting up. I’ll try leaving the car off for a bit and see if that helps reset everything. I didn’t think about the EVSE still being powered up, so I’ll make sure it’s off before I try again.

If that doesn’t work, I’ll definitely reach out to Mustart to see if it could be a hardware issue on their end. Hopefully, it’s something simple and doesn’t turn into a bigger problem. I’ll keep you posted on what happens, fingers crossed!